Job Description

Job Description
Job Title: SENIOR PROJECT MANAGER
Job Family: Programme Delivery
Reports to: Programme Manager

Role Summary
· Accountable for the delivery of the products required and ensuring they are produced to the standard of quality expected, within the specified constraints of time, quality and cost
· Responsible for the successful delivery of a complex project or multiple projects, ensuring the appropriate level of governance is followed
· Required to mentor other Project personnel
· Takes full responsibility for the definition, documentation and successful completion of complex projects, ensuring that realistic project, quality, change control and risk management processes are maintained
· Monitors and controls resources, revenue and capital costs against the project budget and manages expectations of all project stakeholders
Key Result Areas
· Takes responsibility for review of management processes (and decisions) to ensure that they are compliant with the organisation’s strategy for corporate information governance
· Has detailed knowledge of the relevant international standards and the principles embedded within them
· Reports issues and non-compliances to Board level, and proposes and monitors action for resolution
· Maintains awareness of good practice frameworks, within the sphere of Business and IT, including capability and maturity models, and standards
· Manages the implementation of business systems and IT controls to measure performance, manage risk and ensure that IT and the business work together
· Ensures that realistic project, quality, and risk plans are prepared and maintained for projects and sub-projects. Monitors and controls team performance against plans. Maintains effective financial and project progress forecasting, and reports as appropriate
· Monitors and controls allocated human and material resources, associated revenue costs and all capital costs against the project budget. Ensures that a change control procedure is in place, and actively used to assess the effect of changes to the projects on costs, timescale and/or resource needs and reports these to project sponsors
· Leads one or more project teams; allocating and monitoring tasks, motivating staff and appraising individual performance
· Liaises with other managers within the IT functions and within the business; manages expectations of all project stakeholders
· Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and appropriate action taken. Produces appropriate documentation to support these processes
· EITHER: Controls the development, training, and appraisal system for project staff, OR: Advises resource managers (project staff line managers) on the development, training and appraisal issues for project staff
· Evaluates and makes recommendations/decisions on technical options as appropriate, actively contributing to organisation's technical strategies
· Defines and makes recommendations on the project management framework for own projects, including creation and composition of the steering group or project board, identification of project sponsor and stakeholders
· Manages risk and ensures that any strategic problems are identified at the earliest opportunity and that solutions are identified and implemented, in line with change control processes
· Liaises with senior management stakeholders, managing their expectations for project delivery
· Initiates and influences relationships with and between key stakeholders, in business change design, management and implementation, acting as a primary point of contact for senior stakeholders, planners, designers and operational business partners
· Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value for money
· If required, negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined and put in place
· Initiates procedures to improve relations and open communications with and between stakeholders
· Oversees monitoring of relationships including lessons learned and appropriate feedback (for example, to and from business change teams). Initiates improvement in services, products and systems
· Approves stakeholder analysis results and communication plan
· Contributes to the definition of an organisation governance framework, which may be under the oversight and/or direction of a project/programme management office
· Takes responsibility for the delivery of complex and high-profile projects, directing and counselling project team members and establishing and maintaining the correct structures to control and monitor the deliverables to the business
Key Behaviours
How we work is as important to ITS as what we do. We want all our employees to work in line with the Capita Values, but your role is particularly influenced by:
· We are approachable
· We share challenges and solve issues together
· We have the courage to think and do things differently
· We are not afraid to ask questions
· We look for new and innovative solutions
· We have a can-do mentality and approach to delivery
Key Skills, Qualifications and Experience
Autonomy
Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organisational objectives and delegates responsibilities. Is accountable for actions and decisions taken by self and subordinates
Influence
Influences policy formation on the contribution of own specialism to business objectives. Influences a significant part of own organisation. Develops influential relationships with internal and external customers/suppliers/partners at senior management level, including industry leaders. Makes decisions which impact the work of employing organisations, achievement of organisational objectives and financial performance
Complexity
Performs highly complex work activities covering technical, financial and quality aspects. Contributes to the formulation and implementation of IT strategy. Creatively applies a wide range of technical and/or management principles
Business Skills
Absorbs complex technical information and communicates effectively at all levels to both technical and non-technical audiences. Assesses and evaluates risk. Understands the implications of new technologies. Demonstrates clear leadership and the ability to influence and persuade. Has a broad understanding of all aspects of IT and deep understanding of own specialism(s). Understands and communicates the role and impact of IT in the employing organisation and promotes compliance with relevant legislation. Takes the initiative to keep both own and subordinates' skills up to date and to maintain an awareness of developments in the IT industry
Essential
· Broadly skilled in information and communications technology
· Has a comprehensive knowledge of relevant development lifecycles and strong interpersonal skills
· Has wide and detailed IT knowledge, together with detailed understanding of the principles of business and markets and sound experience of relevant business sectors
· Has strong planning, communication and presentation skills, the capability to listen and influence, and is proficient in project quality management
· Demonstrates up to date knowledge of the organisation’s policy framework, organisational relationships, business processes, reporting procedures, and existing and planned information systems and services
· Proven and demonstrable experience of project delivery in a similar environment.
· Probably educated to degree level or equivalent
· Practitioner certificate in PRINCE2 or equivalent project management qualification
· Performing a proof of concept or prototyping exercise to demonstrate or evaluate the feasibility and potential benefits of applying a particular technology, product or toolset to meet a business need
· Methods and techniques for reporting progress and financial conformance against an agreed plan
· Methods and techniques for running effective meetings and for understanding and influencing the roles played by participants
· Methods and techniques for structured reviews, including reviews of technical diagrams, test plans, business cases and any other key deliverables
· The principles, processes and practices associated with consultancy in the IT environment
· The business environment relating to own sphere of work (own organisation and/or closely associated organisations, such as customers, suppliers, partners), in particular those aspects of the business which the specialism is to support
· Methods and techniques for the assessment and management of business risk
· Methods and techniques for negotiating contracts for the supply of IT products and services
· Methods and techniques associated with planning and monitoring progress of projects
· Principles, methods, techniques and tools for the effective management of a programme of projects and related activities through to the successful achievement of planned business benefits
· Methods and techniques for managing contracts to ensure that suppliers adhere to agreed contract requirements
· The identification, assessment and management of project risks, which could result in time or cost over-runs, or failure to deliver products which are fit for purpose
Desirable
· The effective and efficient deployment of resources, including re-assessment and reallocation in a dynamic multi-project environment, to achieve optimum results
Special Requirements or Accreditations
· You’ll be required to travel to and work at other Capita locations
Your Job Description should always be read in conjunction with your objectives to provide a full picture of the expectations for the year. This Job Description is a guide to your general duties, but not an exhaustive list. The requirements of the role may change in line with business needs.

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